CommArc has been a cornerstone in the IT infrastructure of prestigious New Zealand law firm Anthony Harper since 1993. This enduring partnership underscores CommArc’s role as a trusted IT adviser and is testament to the range of powerful services made available, including the adoption of public cloud services.

Services:
• ITIL-based service management: CommArc’s adoption of the ITIL framework has ensured systematic management of IT services, leading to efficient incident resolution and seamless change implementations.

• Professional services engagements: Through regular assessments and strategic planning, the client’s IT infrastructure is continuously optimised to meet evolving demands.

• Dedicated account management: A dedicated account manager and technical team provide personalised assistance, fostering a proactive approach to service delivery.

• Technology roadmapping: Strategic roadmaps ensure the client is kept up to date with technological advancements and their applications within the legal sector.

• Security and compliance: CommArc has been pivotal in ensuring that the client’s IT environment remains secure and compliant with industry standards.

Innovative solutions:

• Private cloud migration: The client has received expert guidance through private cloud migration, enhancing data accessibility and disaster recovery capabilities.

• Collaboration tools: The implementation of modern collaboration tools has improved internal communication and client engagement.

• Public cloud adoption: Although the universal shift to public cloud services is still in its initial stages, CommArc's leading expertise, guidance and strategic direction is steering the client towards a future where SaaS models will offer scalability, flexibility, and cost efficiency while ensuring secure and compliant data management.

Impact and outcomes:

• Operational resilience: Increased operational resilience due to robust IT systems and infrastructure.

• Competitive edge: The level of strategic technology expertise and guidance provided by CommArc has enabled the client to maintain their competitive edge.

• Client trust: The longevity of the relationship is testament to the mutual trust held in the partnership, and to Anthony Harper’s continuous satisfaction in the services they receive.