Our service desk provides friendly and professional IT support to a wide range of businesses throughout New Zealand. They’re experienced IT professionals who understand how your systems work, based right here in our offices in Auckland, Christchurch and Dunedin.
Why choose IT support from the CommArc Service Desk
- Skilled technicians provide you swift help. They work to resolve the issue rather than just log the call.
- They resolve the majority of customer issues remotely. This speeds up resolution of your issues and keeps your costs down.
- They’re New Zealand-based and understand your systems and business. Our service desk staff work here in New Zealand in our offices. They know the customers with whom they work and understand how they operate.
Monday – Friday, 6.30am – 6.30pm.
We provide optional extended service desk cover until 10.00pm weekdays and between 8.00am and 5.00pm on weekends.
We provide an additional after-hours service with 24/7 support. Consultants are on standby to address critical alerts or support requests. They’ll respond within guaranteed times, either remotely or in person.
Managed help desk: just like your own in-house IT hotline
We provide service desk staff who are trained specifically to support your critical business applications. When your staff call, they’ll hear a greeting personalised to your organisation. It’s just as if they were calling an IT team from within your business.
Part of our System Support Plan (SSP)
When you sign up for our System Support Plan (SSP) you receive priority response and 15 minutes’ free troubleshooting time per issue.