What do we do?
Our primary focus is the SUCCESS of our clients’ businesses - after all, that's the foundation for the success of our own business.
To help you understand what we do, we use the analogy of a building project...
Think of building an IT system like renovating or building a house. CommArc is like an architect, project manager, builder, plumber and electrician -all rolled into one!
We meet with you after you’ve heard good things about us from one of our clients.
We review your existing IT system - or we look at what you would like a new IT system to do for you - and we design a system to meet your needs and budget. If we don’t think you can build a safe IT system within your proposed budget or timeframe then we tell you so.
Once we have designed your IT system, we build it for you. This is where many “normal architects” would finish up. But our team helps to procure the materials (hardware, software etc) by going out to the market, constructs the system and manages all the other contractors (telcos, cable guys etc).
And unlike most builders we know, we provide ongoing support and maintenance for your system!
In essence, we supply all of the important services that you need to build your IT system for the lowest risk and at the best cost. Remember that we don’t “clip the ticket” or take any commissions from any supplier.
Here are some of the services we offer...
| Business consultancy and development | Systems analysis, design and blueprinting |
|---|---|
| Strategic research | Qualification, review, research, alignment with strategic plans |
| High level technical research, design, advice architecture | Voice, data, wireless, radio, open source, copiers, phone systems etc. Technical research and proof of concept - will it work? |
| Project management | Project planning, risk assessment and independent critique |
| Service | Implementation, troubleshooting, fault resolution. Contract or casual |
| Response | Immediate response services. Performance analysis, vendor analysis |
| Support | Contracted support service (System Support Plan): Core services include Management, Procurement and Support services - help desk and break-fix, remote, realtime, access to support website, reduced fees Additional Extension Services available: Security, Escalation (weekend, 24x7) and Planning services |
| Software/Hardware | Management, procurement, auditing |
| Education | Customised, one to one or group based, technical or application focused |
| System Security | Management and risk analysis |
| The Internet | Intranet/Internet/Extranet development consulting. Web-based analysis of service providers and business direction |
| Software | Development |
| Legal | Specialist legal industry consultancy, covering many aspects of law and technology |
| Value added services | Asset management, license auditing, compliance checking |
... and any other service type activity that we believe may be of value to our clients.
