For a leading developer and operator of integrated retirement villages, managing the complexities of their ICT systems requires a big-picture view—and CommArc works directly with the CEO to make all this happen.
For a leading developer and operator of integrated retirement
villages, managing the complexities of their ICT systems requires a
big-picture view. The diverse groups in the client organisation
need to be connected to each other, and the "backbone" that
supports their various software packages (financials, payroll,
residential management including care plans, architecture, and
standard office software) needs to be looked after. CommArc works
directly with the CEO to make all this happen.
The client is growing, with villages, sales people, construction
sites, and a head office all needing to be looked after. "It is
never static," comments the CEO. "With new construction of sites
and new sales people we are rolling out the infrastructure model.
Our philosophy is to keep it as simple as possible."
CommArc are charged with maintaining this network. Not only does
this involve daily monitoring of the system, it extends to
providing advice on general network servers and the
internet/intranet network, and being involved in projects such as
new services or applications. CommArc undertake site reviews,
update documentation when required and oversee any necessary staff
training. They also complete an annual review looking at long term
cost projections and what equipment or services the client is
likely to require in the future.
With daily monitoring, CommArc are able to access the client
system, making troubleshooting easier and more effective. They can
be alerted to any potential problems immediately and advise on
action to be taken or, if too complex for the client's in-house IT
capacity, implement it for them.
CommArc are also on hand when new telecommunications become
complicated or the client does not have the time to work on a
particular new set up.
The client can also commission a new site remotely with CommArc
assistance. "It is our aim to never have a technician visit a site.
We administer from the Head Office." says the CEO. "We have one
person on our IT helpdesk and he is the first port of call for
anyone. He can then refer to CommArc if necessary." This helps
manage the cost of running the system, keeping technicians' time to
a minimum.
With the client constantly expanding and placing more demands
upon their infrastructure, CommArc are able to closely monitor
their requirements and ensure continuity in the rolling out of the
system. The CEO is confident in his choice of service provider. He
says, "You know they are going to make things work for you at
CommArc."